GENERAL QUESTIONS

Please book an inspection online or call Saurus Constructions. We will help assign a time for your job and confirm via email and text.

1. Please book an inspection online or call Saurus Constructions.

2. Our receptionist will contact the agent or private sale representative with a request to arrange entry

3. Our receptionist will send you T&C’s to read and return ASAP

4. Each bookings requires confirmation by one of our staff members – Once confirmed you will receive a confirmation email with a payment link, full Payment is required 3 days prior to Inspection.

Please note prices may vary upon location of inspection & inspection size. You will be contacted by one of our staff members to confirm your date, time & inspection price.

 

 

  • Saurus Constructions will have assigned a time for your job, however we do ask for some flexibility. We try to operate as efficiently as possible and may be a little early… except on that occasion… when we might be a little late.
  • We pride ourselves on our great communications and will always stay in touch with everyone involved such as the agent, buyer, seller or tenant.
  • Clinton and Rebecca (also husband and wife) operate as a team, working together onsite. Clinton is your inspector and Rebecca takes photos and notes. They’ll be at the inspection site for approximately one hour.
  • If someone is home Rebecca will meet the homeowner or tenant at the door and is happy to answer any questions. Also, you are welcome to stay (it’s your home!), please feel free to go about as normal.
  • If nobody is at home Rebecca and Clinton are happy to follow any instructions you leave for us and we will leave our business card on your kitchen table, to indicate we have been to your property and the inspection is complete.
  • Saurus Constructions is required to take photos of all the floors, walls and ceilings. Clinton is a qualified inspector and by law, must be able to prove what he’s assessed. Requests could occur days, weeks, even years after the inspection has been completed. Be assured, Rebecca is very aware of the laws relating to taking photos in your home and within the community. Some homeowners and tenants appreciate being aware we do take photos, prior to our inspection
  • Please be aware Clinton is required to look in cupboards (although he will not be assessing your organisational skills!)
  • We understand an inspection can feel like quite an invasive process and we take this opportunity to thank you for your time and patience.

We inspect both inside and outside your home including:

  • Driveways, fences, gates and paths
  • Steps, ramps, awnings, decks, verandas and outdoor entertaining areas
  • Rooves – inside and out (if possible)
  • Sheds and carports
  • Internal floors, walls and ceilings
  • Subfloors (if possible)
  • Bedrooms, bathrooms, kitchens, laundries, lounge and dining rooms (all rooms)

We are not licenced plumbers or electricians – this is not our scope of practice and it is unethical for us to report on:

  • Airconditioning
  • Septic systems
  • Pools
  • Pumps
  • Lights or fans
  • Ovens, range hoods and hot plates
  • Smoke alarms

For your convenience, we have a trade list of people we recommend

After extensive discussions and careful consideration, we have made it Saurus Constructions policy to conduct our inspections without clients present on-site. 

Our company manages various inspections governed by distinct regulations, and the safety of our clients is our top priority. Additionally, we do not receive information about the property’s condition or the reasons behind its sale.

INSURANCE – It’s important to note that our insurance does not cover clients in the event of an accident occurring on-site, which has significantly impacted our decision. While other companies with larger insurance budgets may allow clients on-site, we ask for your understanding and respect for our policy. 

EXCEPTIONS: For the purpose of entry, it’s important to note that in certain circumstances, such as when a tenant or owner is present to gain access while also employing us to conduct the inspection, insurance may fall under different categories, such as home insurance or landlord insurance. We simply ask for adequate space to work to ensure both safety and productivity during the inspection process. Thank you for your cooperation.

Examples:

  • Vendor’s Report: We have been employed by the owner, who also resides at the property being inspected.
  • Pre-Purchase Building & Pest Inspection: This applies in cases where a tenant is residing in the property and has engaged us for a pre-purchase inspection.

REPORT TURN-AROUND – Our inspections, typically last about 40 minutes to an hour on-site, after which our inspector moves off-site to write the report, which can take an additional hour. Inspectors then sends the report to our office for distribution as he proceeds to his next location. We maintain a tight schedule and prioritize being on time for subsequent inspections, as we recognize that agents, tenants, and owners also have busy days.

PRE-SALE INSPECTIONS – It’s essential to remember that our primary employer is the potential buyer, and we do not receive information about the property’s condition or the reasons behind its sale. 

Emotions can run high during this process; while buyers may feel excitement, homeowners and tenants may have different reactions, which can create a tense atmosphere. Building and pest inspections can be intrusive, and while we approach our work with professionalism and empathy, we recognize that this can be a stressful time for many.

At Saurus Constructions, we prioritize delivering a comprehensive and thorough report. While we appreciate the enthusiasm of buyers, it’s essential to recognize that their excitement or nervousness can sometimes lead to distractions by asking our inspector questions during the inspection. This can divert his focus from the task at hand. With all due respect, this is not the appropriate time for assessing fridge spaces or cupboards; such tasks can be addressed with your agent. We kindly ask for your understanding in allowing the inspection process to proceed smoothly and efficiently without distractions.

STAGE INSPECTIONS – We must firmly state that clients cannot attend any inspections. While we are employed by the owners of the project, our presence on-site is with the invitation of the building company. Our inspections must adhere to the building company’s workplace health and safety guidelines, which often require Saurus Constructions to complete online questionnaires and submit credentials prior to entry. Thank you for your understanding.

We are always happy to respond to any inquiries from agents, homeowners, and clients.

For further clarification, please do not hesitate to contact our office staff for prompt assistance 

0428 823 667 Our office hours are from 9 AM to 1 PM, Monday to Friday 

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ONLINE BOOKING SYSTEM UPDATE – 1st July 2022

The new system guides agents and clients to book a date, the system only showing you how many available appointments are left to book on that day

The time frame will be confirmed with the agent only.

The big difference is the magic happens with Casey back of house once the day is filled with appointments. Casey then sets the run for the day in travel order (fantastic move for us) rather than the previous booking system, where a very specific time slot was offered causing chaos, confusion

Still with the same colour chart for quick reverence

Green – time slots available

Red – fully booked

White – unavailable

 

Some of the benefits are outlined below:

  • Because of the regional nature of where we live, this booking method gives us the opportunity to set a run for the day.
  • We then contact the agent with a time frame, reducing chops and changes to schedules we have experienced in the past
  • This new booking system will likely help us keep to realistic schedule and not keep agents, homeowners or tenants waiting – ETA on the day can be arranged
  • Clients no longer meet with us onsite – reducing our onsite time quicker turn around on reports ( Can you please insert the link from the question Why Clients no longer attend inspections)
  • This new system lets us be more flexible each day to add or cancel appointments without disappointment

$250 + travel 

A re-inspection is at the discretion and responsibility of the buyer. This a service Saurus Constructions offers and is not compulsory. Saurus Constructions cannot be held liable for an incomplete inspection due to access issues.

Unfortunately, this is happening too often where we are not given access to the whole property, and this leaves out report incomplete. 

It is the agent’s responsibility to gain us full access to the property &ensure all keys are in working order with all doors, windows, and access to roof voids & subfloors can be opened 

Saurus constructions can NOT and will NOT use force to obtained entry – even under instruction 

If keys cannot be drop off to us at the inspection location at time of inspection, we will complete the report as much as we can with the option to re-inspect later date & time

If you receive your report and you still require or wish to have the property re-inspected 

THIS IS NOW OUR POLICY 

  • This can only be requested by our client 
  • The invoice is issued to our client and in our client’s name – regardless of who pays this invoice 
  • This invoice is to be paid in full before re-inspection is conducted 
  • The re-inspection fee is $250 + travel regardless of the space to be inspected 
  • Regardless on who pays this re-inspection invoice, the report is the name & property of our client 
  • We will not determine who is at fault if we can’t gain access – if our client wishers to forward this invoice to a 3rd party (the agent or the seller) this has nothing to do with our company and will not engage in this matter 

We understand this is frustrating situation and we appreciate your understanding and value our time to bring you all the information you require to make an informed decision

FOR THE BUYER

Saurus Constructions allocate a 3-hour time slot for an inspection and guarantee a 3-hour turnaround for residential jobs and a 24-hour turnaround for our commercial clients.

Clinton and Rebecca will be onsite for the inspection for a total of one hour.

After extensive discussions and careful consideration, we have made it Saurus Constructions policy to conduct our inspections without clients present on-site. 

Our company manages various inspections governed by distinct regulations, and the safety of our clients is our top priority. Additionally, we do not receive information about the property’s condition or the reasons behind its sale.

INSURANCE – It’s important to note that our insurance does not cover clients in the event of an accident occurring on-site, which has significantly impacted our decision. While other companies with larger insurance budgets may allow clients on-site, we ask for your understanding and respect for our policy. 

EXCEPTIONS: For the purpose of entry, it’s important to note that in certain circumstances, such as when a tenant or owner is present to gain access while also employing us to conduct the inspection, insurance may fall under different categories, such as home insurance or landlord insurance. We simply ask for adequate space to work to ensure both safety and productivity during the inspection process. Thank you for your cooperation.

Examples:

  • Vendor’s Report: We have been employed by the owner, who also resides at the property being inspected.
  • Pre-Purchase Building & Pest Inspection: This applies in cases where a tenant is residing in the property and has engaged us for a pre-purchase inspection.

REPORT TURN-AROUND – Our inspections, typically last about 40 minutes to an hour on-site, after which our inspector moves off-site to write the report, which can take an additional hour. Inspectors then sends the report to our office for distribution as he proceeds to his next location. We maintain a tight schedule and prioritize being on time for subsequent inspections, as we recognize that agents, tenants, and owners also have busy days.

PRE-SALE INSPECTIONS – It’s essential to remember that our primary employer is the potential buyer, and we do not receive information about the property’s condition or the reasons behind its sale. 

Emotions can run high during this process; while buyers may feel excitement, homeowners and tenants may have different reactions, which can create a tense atmosphere. Building and pest inspections can be intrusive, and while we approach our work with professionalism and empathy, we recognize that this can be a stressful time for many.

At Saurus Constructions, we prioritize delivering a comprehensive and thorough report. While we appreciate the enthusiasm of buyers, it’s essential to recognize that their excitement or nervousness can sometimes lead to distractions by asking our inspector questions during the inspection. This can divert his focus from the task at hand. With all due respect, this is not the appropriate time for assessing fridge spaces or cupboards; such tasks can be addressed with your agent. We kindly ask for your understanding in allowing the inspection process to proceed smoothly and efficiently without distractions.

STAGE INSPECTIONS – We must firmly state that clients cannot attend any inspections. While we are employed by the owners of the project, our presence on-site is with the invitation of the building company. Our inspections must adhere to the building company’s workplace health and safety guidelines, which often require Saurus Constructions to complete online questionnaires and submit credentials prior to entry. Thank you for your understanding.

We are always happy to respond to any inquiries from agents, homeowners, and clients.

For further clarification, please do not hesitate to contact our office staff for prompt assistance 

0428 823 667 Our office hours are from 9 AM to 1 PM, Monday to Friday 

No. Clinton cannot quote (as a builder) on work we have inspected. For your convenience, we have a trade list we recommend

Please Note – all jobs must be quoted from a staff member from the Saurus Construction Team

Client intake is so important sometimes we need to dig a little deeper as what it is you are buying. Most of the time we can find your property on the internet for sale and see photos, read descriptions, and quote on the spot. But sometimes we require more information from the selling agent or owner if it’s a private sale.

FIRST EXTRA CHARGE TO BE APPLIED – TRAVEL FEE

All travel is calculated from our office at 27 Georgia Way Oakhurst QLD 4650

Please see link for details TRAVEL FEES

SECOND – WHAT IS IT YOU ARE BUYING?

If you are buying a single House under 6 bedrooms, Unit, Townhouse, Flat, Apartment with up to 3 sheds – we call this our base line

If you are buying a propriety with extras such as, a studio, Cottage, granny flat, Dual living, Multiple dwellings this will endure an extra cost and a quote will be supplied

For your convenience I will show you some breakdowns our staff use so we can provide you with the correct report for your needs

Please see link for details ADDITIONAL DWELLINGS

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